Terms & Conditions

1. Introduction
Welcome to Jo Cresswell’s website. These Terms & Conditions govern your use of this website and the purchase of artwork and services. By accessing or using the website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use this website.

2. General Terms

• This website is owned and operated by Jo Cresswell.

• The content, images, and artwork displayed on this website are protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any material without prior written consent.

• We reserve the right to modify or update these Terms at any time. It is your responsibility to review them periodically.

3. Orders & Payments

• By placing an order, you confirm that you are at least 18 years old or have parental/guardian permission.

• All prices are listed in GBP (£) and are subject to change without notice.

• Payments must be completed before orders are processed. Accepted payment methods include credit/debit cards, PayPal, and other available payment providers.

• In the event of pricing errors or technical issues, we reserve the right to cancel or refuse an order.

4. Shipping & Delivery

• Orders are typically processed within 3-5 working days unless stated otherwise.

• Standard UK shipping is via Royal Mail Tracked 48 or a trusted courier service. Estimated delivery: 3-7 working days.

• International shipping times vary but typically range from 7-21 working days.

• Buyers are responsible for any customs duties or taxes applied to international orders.

• For full details, refer to our Shipping & Delivery Policy.

5. Returns & Refunds

• Due to the nature of artwork, returns are only accepted if the item arrives damaged or is incorrect.

• Customers must report damaged or incorrect items within 48 hours of receipt.

• Refunds will only be issued once the item has been returned in its original condition.

• For full details, refer to our Refund & Returns Policy.

6. Intellectual Property

• All artwork, images, and content on this website are the exclusive property of Jo Cresswell.

• Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

• If you wish to use any content for commercial purposes, please contact us for licensing options.

7. Privacy & Data Protection

• We respect your privacy and only collect necessary data to process orders and improve our services.

• We do not sell or share personal information with third parties, except as required to fulfil orders (e.g., payment processing, shipping providers).

• For more information, refer to our Privacy Policy.

8. Liability & Disclaimer

• We strive to provide accurate product descriptions and images, but we do not guarantee that colours or details will appear exactly as seen on your screen.

• We are not responsible for delays caused by third-party couriers or external circumstances beyond our control.

• To the fullest extent permitted by law, we disclaim any liability for loss, damage, or inconvenience arising from the use of this website.

9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be resolved in UK courts.

10. Contact Information
For any inquiries regarding these Terms, please contact:
Email: infojo@jocresswell.co.uk